Privacy Policy

At From Zero (hereinafter "the Agency" or "we"), we deeply value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, protect, and share your information when you interact with our services, website, and advertising campaigns on platforms like Facebook and Meta Ads.

Data processing is carried out in strict compliance with Peruvian Law N° 29733 (Personal Data Protection Law), its regulations and other applicable laws, as well as transparency requirements for lead generation on Meta Ads.

1. Information We Collect

In order to offer you our software development, web design, and technology consulting services, we collect the following personal data directly from you through our contact forms, Meta Ads campaigns, and other communication channels:

• Full name.
• Phone number (WhatsApp / Mobile).
• Email address.
• Company data (name, industry, project needs).

2. Purpose of Data Processing

The personal information we capture is used strictly for the following purposes:

• Commercial Contact: To communicate with you and provide advice on our technology services.
• Sending Proposals: To send you quotes, development plans, and personalized proposals according to your company's requirements.
• Support and Customer Service: To respond to your inquiries and support requests.

We do not use your data for automated decision-making or profiling that produces legal effects.

3. Data Transfer and Sharing

At From Zero we DO NOT sell, rent, or trade your personal data to third parties.

The collected information is for exclusive internal use and may only be shared with service providers strictly necessary for our operations (e.g. email delivery platforms, internal CRM, Meta tools), who are subject to confidentiality obligations and appropriate security measures.

4. Meta Ads (Facebook) Compliance

If you have provided us your information through Facebook and Instagram lead forms (Meta Platforms, Inc.), please note that the use of your data is governed exclusively by this policy and by the explicit purpose accepted on the form. From Zero is solely responsible for processing the data collected in such campaigns, ensuring a secure and transparent environment.

5. Security Measures

We have implemented appropriate technical, organizational, and legal security measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction. Our team handles information under strict confidentiality standards.

6. Exercise of ARCO Rights

According to Peruvian Law N° 29733, you have the right at all times to exercise your rights of:

• Access (Acceso) to your data.
• Rectification (Rectificación) of inaccurate information.
• Cancellation (Cancelación) or deletion of your data from our database.
• Opposition (Oposición) to its processing.

To exercise any of these rights, or to revoke your consent, please contact us by sending an email to our support team or through our official WhatsApp channels indicating your request. We will respond within the legally established timeframes.

7. Policy Modifications

We reserve the right to modify this Privacy Policy at any time to adapt it to legislative, jurisprudential, or internal policy updates. Any substantial change will be notified to you or published promptly on this same page.